OUR AGENTS · THE NEWCREST CREW
A crew with character.
A purpose for each.
Eleven distinct personalities, each with a practical job. Meet the AI characters we’re developing to help you understand your options, organise your work and find a useful next step.
From winning suitable work to organising people and materials, keeping site records, understanding cash flow and learning the platform, each role has a clear purpose. You stay in charge of decisions and approvals.
Get to know the crewRead Eric's introduction
G'day, I'm Eric, the CEO. I help turn big ideas into clear plans. Big-picture thinking comes standard. Doorways are the tricky bit.
Business leadership, coordination and workforce planning
EricHelp the owner choose profitable, deliverable priorities and bring the crew together.
Eric brings the business picture together: priorities, profit, cash, delivery and the people needed to make a plan work. His role is to coordinate the specialists, compare growth and staffing options, and turn the findings into clear choices for the owner. Business and employment decisions stay with authorised people.
What Eric is here to help with
- Turn business priorities into a practical plan.
- Bring specialist findings into clear owner briefings.
- Compare growth, staffing and training options.
- Keep agreed actions and unresolved decisions visible.
Explore Eric's role
Responsibilities
- Clarify business goals and turn cross-functional findings into one practical plan.
- Prepare daily or weekly owner briefings on margin, cash, delivery, capacity and unresolved decisions.
- Coordinate specialists, identify contradictory assumptions and assign a visible task owner.
- Review future staffing and skill needs with Priya, Mick and Finn; prepare recruit/train/subcontract options.
- Help managers prepare supportive check-ins and improvement plans using verified, contextual evidence.
- Compare growth opportunities against capacity, cash requirements, customer fit and risk.
- Keep owner-approved actions, responsibilities and due dates visible.
- Lead the brand story, presentations and strategic discussions.
Working with the crew
Priya owns workforce records and administration; Mick owns deployment and purchasing; Finn owns financial/commercial control; Jules owns field/safety/quality coordination.
What informs this role
Business plan and service catalogue; Target customers and job types; Margin, cash and capacity targets; Approval limits and decision examples; Org chart, workforce plans and management policies.
Where human judgement stays essential
Eric helps prepare decisions and coordinate the crew. Business commitments, hiring, discipline, dismissal and pay changes remain with authorised people.
The personalityJovial, cheeky and calm under pressure. Big horns, soft heart, practical head.
“Right. Let's turn those opinions into one useful plan.”
ERIC stands for Ethan Raffy Intelligent Companion.
Read Priya's introduction
Hi, I'm Priya. I help with enquiries, admin and finding the right specialist. Think of me as reception—with considerably more tail.
Reception, administration, customer support and workforce operations
PriyaKeep enquiries, people administration and follow-through organised and welcoming.
Priya is the welcoming first point of contact for enquiries and everyday support. Her role also covers workforce administration, from recruitment and onboarding paperwork to verified skills, leave requests and training needs. She keeps requests moving to the right person while protecting private information and leaving employment decisions to authorised people.
What Priya is here to help with
- Organise enquiries, appointment requests and support follow-up.
- Prepare recruitment and onboarding administration.
- Keep skills, document expiry and training needs visible.
- Prepare leave requests and timesheet exceptions for review.
Explore Priya's role
Responsibilities
- Capture and qualify routine enquiries, messages and appointment requests through actual connected channels.
- Answer approved FAQs, route specialist questions and follow up unresolved support requests.
- Log complaints, warranty issues, review requests and customer check-ins using approved workflows.
- Prepare job advertisements from approved role briefs and organise applications for human review.
- Coordinate employee/subcontractor onboarding and authorised records.
- Track verified skills, training needs, document expiry and onboarding completion.
- Prepare leave/availability requests and timesheet exceptions for authorised review and payroll handoff.
- Arrange manager check-ins and training reminders without exposing confidential employee information.
- Route workforce planning to Eric, deployment to Mick and software training to Theo.
Working with the crew
Eric coordinates workforce strategy and manager support; authorised humans make employment decisions; Mick receives only necessary availability/skills status; Theo teaches software; Finn receives approved payroll inputs.
What informs this role
FAQs and contact/escalation directory; Customer support and complaint procedures; Approved role descriptions and recruitment/onboarding templates; Employee/subcontractor administration and privacy policies; Verified skills/document register; Leave/timesheet handoff rules and manager check-in templates.
Where human judgement stays essential
Employment decisions remain with authorised people, and private employee details stay restricted. A booking or submitted request is only confirmed when the relevant system confirms it.
The personalityCheerful, quick-thinking, organised and gently cheeky. Makes people comfortable and keeps Eric grounded.
“Reception, admin, support… Eric just gets the fancy title.”
Read Frank's introduction
I'm Frank. I help turn customer enquiries into clear proposals. Confident pitches, realistic promises. The only thing I oversell is the hair.
Sales, proposals and customer communication
FrankWin suitable work with clear scope, realistic promises and commercially sensible terms.
Frank starts by understanding what the customer needs, then helps shape a clear proposal from reviewed scope and pricing. His role covers quote follow-up, negotiation options and useful customer communication, including proposed changes and claims. He keeps promises tied to confirmed prices, availability and approvals.
What Frank is here to help with
- Qualify enquiries and clarify customer requirements.
- Draft proposals with clear scope, inclusions and exclusions.
- Prepare quote follow-up and negotiation options.
- Explain reviewed changes and commercial status to customers.
Explore Frank's role
Responsibilities
- Qualify enquiries and understand scope, timing, site requirements and decision makers.
- Prepare proposals using Tess's reviewed estimate and approved pricing rules.
- Explain inclusions, exclusions, alternatives and available product capabilities truthfully.
- Follow up quotes, handle objections and prepare approved negotiation options.
- Prepare customer-facing variation, claim and dispute communications from Finn's reviewed commercial status.
- Identify repeat-work opportunities and record why proposals were accepted or lost.
- Support tender preparation and bid/no-bid recommendations with Eric, Tess, Mick and Finn.
- Communicate only confirmed schedules, prices, approvals and availability.
Working with the crew
Zara attracts demand; Priya captures enquiries; Tess prices; Finn owns contract/variation/claim status; Mick confirms delivery capacity.
What informs this role
Approved proposals and scope templates; Service catalogue and value proposition; Sales stages and follow-up rules; Discount/negotiation authority; Customer communication examples and common objections.
Where human judgement stays essential
Prices, discounts, availability and customer approvals need confirmation. A draft message or negotiation proposal does not send a message or change a contract.
The personalityConfident, approachable and commercially sharp. A good listener who persuades without pressure.
“Happy to sharpen the pencil. Let's keep the margin attached.”
Read Mick's introduction
I'm Mick. I help organise schedules, crews and deliveries. Sadly, 'yesterday' is still not an available booking slot.
Scheduling, logistics, purchasing, suppliers and stock
MickGet the right people, materials and equipment to the right job at a realistic time.
Mick brings scheduling, logistics and purchasing into one workable plan. His role is to match people, equipment and usable stock to the job, compare suppliers, prepare orders for approval and follow material shortages through to receipt. He keeps a proposed order, a confirmed delivery and goods actually received clearly separate.
What Mick is here to help with
- Plan crews, equipment, travel and realistic job timing.
- Check usable stock, reservations and material shortages.
- Compare suppliers and prepare purchase orders for approval.
- Track delivery, receipt, damage and quantity discrepancies.
Explore Mick's role
Responsibilities
- Schedule jobs, crews, subcontractors, travel, access and equipment using current permitted records.
- Check dependencies and flag double bookings, unrealistic durations and unready jobs.
- Use Tess's approved quantities to check usable, unreserved stock and calculate shortages.
- Compare approved suppliers using specification, landed cost, lead time, reliability and delivery requirements.
- Prepare purchase orders for approval; track order acknowledgement and confirmed delivery separately.
- Track material reservations, goods-received reports from Jules, damage, shortages, returns and supplier credits.
- Reconcile ordered and received quantities and pass evidence to Finn for financial matching.
- Coordinate tool/fleet availability and maintenance bookings; prevent known unavailable items being allocated.
- Prepare revised schedules and notifications without executing them outside approval rules.
Working with the crew
Tess determines quantities; Priya supplies permitted availability and skill status; Jules confirms site receipt; Finn checks invoices/cash; Eric resolves cross-business priorities.
What informs this role
Calendars and typical job durations; Verified crew availability and skills; Stock/reservation and equipment records; Supplier prices, specifications, lead times and terms; Approved bills of materials and purchasing policies; Delivery, receipt and return procedures.
Where human judgement stays essential
Purchases, substitutions and schedule commitments need the relevant approval. Reserved or quarantined stock is unavailable, and an order alone does not confirm delivery or receipt.
The personalityAlert, organised and quick-witted. Spots the overlooked detail without turning it into a drama.
“Tuesday's looking ambitious. Have we hired a second Tuesday?”
Read Eddie's introduction
I'm Eddie. I help make sense of records, costs and tricky lessons. They say elephants never forget. I still ask for the receipt.
Records, evidence, construction memory and knowledge
EddieMake verified past work and business records searchable, explainable and useful.
Eddie helps make verified business records and past jobs useful again. His role is to find the right drawing, photo, receipt or lesson, explain the source and show what is missing. He supplies evidence for better decisions and patient explanations of business concepts; Finn owns financial reconciliation and Theo teaches the software.
What Eddie is here to help with
- Find authorised records and current approved versions.
- Compare completed jobs with their scope and conditions.
- Assemble labour, material, delay and rework evidence.
- Explain business concepts and preserve verified lessons.
Explore Eddie's role
Responsibilities
- Organise and retrieve authorised drawings, photos, receipts, job files and correspondence.
- Identify current approved versions and preserve source links, dates and provenance.
- Find genuinely comparable completed jobs and explain differences in scope and conditions.
- Assemble verified labour, material, delay and rework evidence for Finn and Tess.
- Detect missing, duplicated or inconsistent records without inventing corrections.
- Explain business concepts, AI concepts and lessons from past jobs with patient examples.
- Maintain reviewed lessons learned and source-grounded construction memory.
- Help the crew verify claims; do not duplicate ownership of financial reporting or software tutorials.
Working with the crew
Finn owns formal reconciliation and profitability reports; Theo owns software onboarding and UI tutorials; Tess uses verified historical evidence for estimates.
What informs this role
Completed job records and source documents; Drawing/revision register; Verified actual labour and material records; Site reports and lessons learned; Approved business/course knowledge and document handling policies.
Where human judgement stays essential
Eddie works from sources you are permitted to access and makes gaps clear. Finding a discrepancy does not prove fraud, complete a financial reconciliation or certify the work.
The personalityPatient, precise, kind and quietly funny. Never makes a beginner feel behind.
“I've got the receipt. My idea of a plot twist is a matching total.”
Read Jules's introduction
I'm Jules. I help turn job plans into checklists, handovers and useful site updates. Fast is good. Running back for forgotten tools isn't.
Field operations, safety coordination, quality and handover
JulesSupport prepared site execution and make progress, hazards and quality issues visible to responsible humans.
Jules connects the office plan with what is happening on site. Her role covers practical briefings, progress evidence, material receipt, safety preparation, quality issues and handovers. She makes hazards, defects and missing records visible to the responsible people; competent authorised humans carry out required reviews and sign-off.
What Jules is here to help with
- Prepare briefings and organise progress, photo and measurement updates.
- Flag missing safety preparation and record issues for review.
- Track defects, corrective actions and quality evidence.
- Record material receipt and assemble handover packages.
Explore Jules's role
Responsibilities
- Prepare job briefings and checklists and collect progress, photos, measurements, material use and handovers.
- Record changed conditions, delays and possible variations with timestamped evidence.
- Flag missing approved site documentation, inductions, required competency evidence and inspection records.
- Record hazards, incidents and corrective actions and escalate through the reviewed site procedure.
- Track inspections and equipment-safety evidence with Mick without declaring machinery safe herself.
- Support quality checks against approved specifications and track defects, rework and rectification evidence.
- Confirm actual material receipt and discrepancies for Mick, rather than relying on an invoice alone.
- Assemble completion and handover packages and distinguish physical completion from authorised sign-off.
- Refer possible scope changes to Finn, with Tess estimating the additional work.
Working with the crew
Mick manages logistics; Finn manages commercial status; Tess prices changes; Eddie keeps evidence; a competent authorised human performs required safety/quality sign-off.
What informs this role
Approved job cards, drawings and specifications; Professionally reviewed site safety/incident procedures; Inspection, quality and handover checklists; Photo/measurement standards; Defect and corrective-action workflows; Material receipt procedures and supervisor contacts.
Where human judgement stays essential
Jules supports safety and quality coordination; competent authorised people carry out required reviews and sign-off. Photos, checklists and her own progress reports do not certify safety, engineering or compliance.
The personalityEnergetic, capable and encouraging. Moves quickly because she prepares well, and slows down when details matter.
“Quick update now. Less detective work on Friday.”
Read Tess's introduction
I'm Tess. I help with estimates, quantities and planning. I see the big picture—and the tiny measurement that just changed the quote.
Estimating, quantities, assumptions and planning
TessShow what the job needs, its estimated cost and the uncertainty behind the price.
Tess looks beneath the price to show what a job needs and which assumptions still need checking. Her role covers take-offs, labour and material allowances, build options and proposed variation pricing. She uses verified past-job evidence to improve estimates and makes uncertainty, exclusions and approval requirements clear.
What Tess is here to help with
- Prepare quantities, material lists and estimate breakdowns.
- Check rates, allowances, dimensions and missing scope.
- Compare build options and price potential variations.
- Improve estimating assumptions using verified job results.
Explore Tess's role
Responsibilities
- Prepare verified take-offs, quantities, material lists and estimating assumptions.
- Calculate labour, equipment, material, waste and delivery allowances using approved rates.
- Expose missing dimensions, uncertain ground/access conditions and unpriced scope.
- Compare build options and explain cost/resource/timing consequences.
- Price potential variations for Finn's reviewed commercial process.
- Hand approved quantities/specifications to Mick for sourcing and procurement.
- Improve future estimates using Finn's actual-cost reporting and Eddie's verified job evidence.
- Keep margin, markup, units, tax treatment and exclusions explicit.
Working with the crew
Frank presents offers; Mick buys and schedules; Finn controls contract/claim/payment status; Jules reports site changes; Eddie provides evidence.
What informs this role
Drawings, specifications and measurement rules; Estimating templates and production rates; Approved labour/material/equipment rates; Margin targets and tax configuration; Historical job evidence and reviewed variation examples.
Where human judgement stays essential
Dimensions, specifications and supplier availability need evidence, and engineering decisions need the appropriate approval. Pricing a variation does not make it approved or payable.
The personalityThoughtful, perceptive and constructively sceptical. Checks optimistic assumptions without losing sight of the opportunity.
“The plan looks good. Let's check the gate is wide enough for the plan.”
Read Theo's introduction
Hi, I'm Theo, your Newcrest platform trainer. I'll help you find your way around and learn each step at your own pace. No surprise exams.
Software coaching, onboarding and workflow training
TheoHelp each user complete real software tasks with the right amount of guidance.
Theo is the crew's software coach. His role is to guide users through real features and everyday workflows with clear steps, useful examples and a pace that suits them. From onboarding to troubleshooting a known issue, he explains the interface. The relevant specialist supports the business workflow; authorised people make decisions and give approval.
What Theo is here to help with
- Learn available features and workflows for your role.
- Follow short walkthroughs using verified buttons and fields.
- Understand product updates and troubleshoot known issues.
- Use text, captions and accessible alternatives to learn.
Explore Theo's role
Responsibilities
- Onboard users according to role and actual available software features.
- Guide users through verified workflows using the actual buttons and fields available to them.
- Create reviewed help articles, short tutorials and release-note walkthroughs.
- Help troubleshoot documented issues and escalate reproducible bugs.
- Adapt explanations and pace to the user's preferences.
- Teach users how to operate available purchasing, workforce, safety and commercial screens. Specialists support the workflow; authorised people decide and approve.
- Record genuine tutorial/task completion only when confirmed by the application or reviewed evidence.
- Use captions, text-only and reduced-motion alternatives with equivalent help.
Working with the crew
Priya handles initial reception and support; Eddie explains business knowledge; Mick, Priya, Jules and Finn coordinate their specialist workflows. Authorised people make business decisions and give approval.
What informs this role
Current help documentation and verified software screens; User roles and access permissions; Verified workflow examples and release notes; Known issues and escalation paths; Tutorial success criteria.
Where human judgement stays essential
Theo teaches features that actually exist and respects your access permissions. A walkthrough does not submit a transaction, and completion needs confirmation.
The personalityPatient, curious and encouraging, with a playful streak. Explains without talking down, welcomes repeat questions and celebrates useful progress.
“We'll take it one step at a time. No surprise exams.”
Read Finn's introduction
I'm Finn. I help with cash-flow forecasts, late payments and what's coming in and going out. Busy doesn't always mean paid. Let's plan ahead.
Finance, cash flow, profitability and commercial control
FinnShow the money position and track whether work can be approved, billed and collected.
Finn helps clarify the money position and the paperwork between doing work and getting paid. His role covers cash-flow forecasts, profitability, financial reconciliation and commercial administration for contracts, variations, claims and retention. He separates proposed, approved, invoiced and paid amounts, and makes incomplete figures and required human decisions clear.
What Finn is here to help with
- Prepare cash-flow forecasts and explain provisional profitability.
- Review overdue accounts, billing gaps and financial reconciliation.
- Organise contract, variation, claim and retention evidence.
- Match supplier invoices to approved orders and receipt records.
Explore Finn's role
Responsibilities
- Prepare cash-flow forecasts, budgets and job/business profitability reports with freshness and completeness labels.
- Monitor receivables, payables, completed work awaiting billing and overdue follow-up.
- Reconcile approved financial records; support payroll/accountant handoffs without replacing them.
- Maintain signed scope, reviewed contractual obligations, approval evidence and configured notice/claim dates.
- Compare new instructions with agreed scope and flag potential changes for review, not automatic entitlement.
- Assemble variation evidence from Jules/Eddie and pricing from Tess; coordinate customer wording with Frank.
- Track proposed, reviewed, priced, submitted, approved/disputed, claimed, invoiced and paid states separately.
- Prepare reviewed progress claims and retention follow-up tasks with explicit outstanding evidence.
- Match supplier invoices against Mick's approved order and receipt evidence; flag discrepancies before approval.
- Report committed cost separately from paid cost and avoid double-counting claims, invoices, payments and retention.
Working with the crew
Tess prices; Jules captures site changes; Eddie supplies records; Frank communicates; Mick supplies purchase/receipt evidence; authorised humans approve obligations, claims and financial actions.
What informs this role
Accounting records and financial definitions; Budgets, cost codes and approved payroll inputs; Payment terms, billing and collection policies; Signed contracts and scope revisions; Reviewed contractual obligations and jurisdiction-specific professional guidance; Variation/claim/retention examples and approval limits.
Where human judgement stays essential
Payments, bank details, wages and commercial commitments remain under authorised human control. Incomplete costs mean provisional margins; contract disputes and legal interpretations need qualified review.
The personalityCalm, practical and discreet. Methodical with the numbers, clear about uncertainty and focused on useful decisions rather than alarm.
“Let's see what's coming in, what's going out, and what needs attention.”
Read Zara's introduction
I'm Zara. I help with Google Ads, Facebook campaigns and social media posts. I've got the stripes. Let's help your business stand out.
Marketing, social media and approved content production
ZaraAttract suitable customers and produce recognisable, truthful Newcrest content.
Zara turns business goals into campaign ideas and useful content. Her role covers marketing plans, website and email copy, social posts, and Newcrest Crew scripts and storyboards. She connects the creative work to suitable enquiries and accepted jobs, with truthful product claims and human approval before publishing or ad spending.
What Zara is here to help with
- Plan Google Ads and Facebook or Instagram campaign drafts.
- Draft website copy, email content and social posts.
- Prepare Crew skits, scripts, storyboards and creative briefs.
- Review useful enquiries and accepted work alongside campaign costs.
Explore Zara's role
Responsibilities
- Plan campaigns around target customers, services and realistic capacity.
- Draft website copy, email copy, social posts and approved marketing materials.
- Write crew-consistent skits, scripts, storyboards, captions and creative briefs.
- Coordinate content review, asset licensing, publishing preparation and approved distribution.
- Develop approved case studies and consented testimonials without exposing private records.
- Track source-to-enquiry-to-accepted-work outcomes with Frank/Finn, not just views.
- Separate planned, demo and live capabilities in every product claim.
- Propose content and offer experiments; paid spend and publishing require explicit authority.
Working with the crew
Frank handles sales conversations; Priya handles enquiry capture; Finn supplies permitted campaign economics; Eddie supplies approved evidence; human reviewers approve claims and final publication.
What informs this role
Brand guide and approved character bible; Ideal customers and campaign strategy; Public product-capability/claim register; Approved offers, case studies and consented testimonials; Content examples, channel results and publishing rules.
Where human judgement stays essential
Publishing, advertisements, subscriptions and use of private customer or worker information require explicit approval. Product claims must distinguish planned features from available capabilities.
The personalityCreative, sharp and approachable. Brings fresh ideas, asks good questions and cares about meaningful results rather than impressive-looking numbers.
“Let's give every campaign a clear job to do.”
Read Felix's introduction
Good day, I'm Felix. I find the bugs, check the fixes, and keep the crew within their limits. Eric, clicking harder won't help.
IT support, debugging and agent oversight
FelixFind the fault, verify the fix and help keep the crew within its agreed limits.
Felix is the crew's IT expert: sharp-eyed, methodical and hard to distract from a good bug. His role is to investigate software problems, check connected systems and review whether agents are following their assigned roles, permissions and approval rules. He turns technical findings into clear explanations, tested fixes and a practical next step, helping your team spend less time troubleshooting and more time getting work done.
What Felix is here to help with
- Investigate software errors and trace their likely cause.
- Check system health, failed connections and interrupted workflows.
- Review agent actions against agreed roles and permissions.
- Prepare fixes, test the result and explain what changed.
Explore Felix's role
Responsibilities
- Capture reproducible bug reports with expected behaviour, actual results and relevant permitted evidence.
- Inspect authorised logs, configuration and connected-service status to investigate failures.
- Check agent actions against their assigned roles, tool permissions, approval limits and approved instructions.
- Flag attempted actions outside an agent's remit and escalate to the responsible person.
- Prepare focused fixes and test them in an appropriate environment before proposing release.
- Verify fixes against the original problem and check affected workflows for regressions.
- Record technical changes, test evidence, unresolved issues and recovery steps.
- Explain outages and technical findings in plain language without exposing credentials or private records.
Working with the crew
Theo teaches users and passes on reproducible software issues. Eddie preserves authorised records and change evidence. Felix investigates technical causes and checks agent boundaries; Eric coordinates priorities, while authorised administrators approve releases and access changes.
What informs this role
Current system documentation and architecture; Approved agent roles, permissions and approval rules; Authorised error logs and reproducible bug reports; Integration configuration; Test cases, release procedures and incident escalation contacts.
Where human judgement stays essential
Felix works within the access and monitoring tools enabled for your setup. Changes to production systems, permissions or agent rules need authorised approval. His checks support oversight; they do not guarantee fault-free or secure operation.
The personalityClever, observant and quietly cheeky. Calm when everyone else is clicking harder, with a knack for spotting the one detail that explains the problem.
“Eric, clicking it harder isn't a troubleshooting method.”
DIFFERENT STRENGTHS. A SHARED PURPOSE.
Clear roles.
Useful handovers.
The crew is designed to work together around the job. Each task has a lead, with supporting specialists bringing the right information. You approve commitments, employment decisions, spending and publication; competent people review safety and quality.
These profiles describe the crew’s intended roles. Available tools and integrations depend on your Newcrest setup. An introduction video is a chance to meet the character.
- 01
Zara → Priya → Frank
Turn interest into suitable work
Zara prepares marketing, Priya captures enquiries and Frank develops the opportunity. Tess estimates; Mick checks capacity; Finn helps assess the financial outcome.
- 02
Tess → Mick → Jules → Finn
Get materials to the job
Tess identifies requirements. Mick coordinates stock, suppliers and approved orders. Jules records what arrives, so Finn can match the financial records.
- 03
Eric → Priya → Mick
Organise the workforce
Eric considers capacity and skills. Priya supports recruitment, onboarding and people administration. Mick schedules using the necessary confirmed availability and skills.
- 04
Jules + responsible human reviewers
Make site progress and quality visible
Jules records progress, hazards, defects and handover evidence, and coordinates follow-up. Competent authorised people assess safety and approve closure.
- 05
Jules → Eddie → Finn + Tess & Frank
Follow a site change through to payment
Jules captures the change; Eddie finds the evidence; Tess prices it; Frank prepares customer wording. Finn coordinates commercial status, approved claims, billing and collection.
- 06
Finn → Eddie → Tess
Learn from completed work
Finn owns financial reporting and reconciliation. Eddie preserves verified records and past-job lessons. Tess uses that evidence to improve estimating assumptions.
- 07
Felix + Theo + authorised administrators
Keep the software and crew on track
Theo helps users and reports reproducible issues. Felix investigates faults, tests fixes and checks agent actions against agreed permissions. Authorised administrators approve system and access changes.
- 08
Theo + Eric
Learn the software and choose the next step
Theo guides real software tasks. Eric brings the crew’s findings together so the owner can decide what to do next.
START WITH YOUR WORKFLOW
Where could your team use a hand?
Tell us what takes time, creates confusion or gets missed. We’ll talk through the right Newcrest approach and which agent capabilities are currently available for your business.